We love Really Useful Boxes. They’re really useful. You can get them in loads of colours, not just bog standard office grey. You can get transparent ones so you don’t have to look inside when you’re trying to remember where you put something. The lids stay on with clips. Their small boxes fit inside their…

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Three client conversations in the last two weeks reminded me of a drum I’ve been beating for years: We articulate our thoughts in words, not just pictures. So why don’t business leaders see great writing as vital to creating purpose and strategy? They should. They can transform all those dry, jargon-laden strategy papers into stories that…

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My friends at OxfordSM asked me to help them with a new launch recently, aimed at helping companies put customers at the heart of their communication. And as I worked on this article, I realised it touches on the issues many of my clients are grappling with, so I thought you’d find it interesting. From…

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