articles

This week’s Dirty Language Award goes to…

Bad communication isn’t just bad communication. It’s a symptom of something deeper going on in…

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How does Appreciative Inquiry work?

What’s Appreciative Inquiry? Appreciative Inquiry (AI) inspires change by involving people in creating the kind…

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passive-aggressive-politeness-tone-of-voice

Empathy – it’s what you need

There’s one thing my clients have been crying out for in recent weeks, it’s empathy….

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Hieroglyph

Does an R look like a head?

I’ve seen what happens in companies when you change the language you use: happier customers,…

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