behaviour

Six objections to a new tone of voice (and how to overcome them)

We’ve run hundreds of workshops showing thousands of people how to write well for their…

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Sounding human? Take a look in the mirror

“I’m just ringing to check that you’ve got enough resource to deliver systematically.” I overheard…

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Ben Afia tone of voice - NTU

From New Delhi and Berlin to… Nottingham

Customer satisfaction at all time high, Indian webchat teams Last year I created a new…

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Go with the flow

It’s a lovely word ‘flow’. Recently, a mate of mine was talking about the flow…

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