behaviour

When writing gets serious

I’m back in India, helping 1,000 webchatters relate better to UK customers. And I’ve been…

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vodafone-india-behaviour-how-can-great-writing-inspire

How can great writing inspire even better writing?

I’m in India right now, first in Pune and I’ve just landed in Delhi. I’ve…

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getting-tone-of-voice-training-to-stick-behaviour

Getting tone of voice training to stick

Why tone of voice doesn’t always take hold Let’s start with the good. When tone…

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training-leaders-taught-me-about-tone-of-voice-atlanta

What training leaders taught me about tone of voice

I was gazing out at 100 leaders yesterday, and every one of them had a…

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