Peng and middle-aged dads

Peng and middle-aged dads

Do you have teenage kids? If so, you’ll probably find some of their language alien. Last week I used the word peng* with my 13 year old. The look of horror, no, disdain, on her face was enough to tell me never to use it again. I was put in my place – middle-aged dad....
I am not a number, I am a free man!

I am not a number, I am a free man!

Customers. We like to think of them as the people who are kind enough to spend their money with us and use our products and services. Even if we’re never going to meet them face to face, it helps to imagine what would happen if we did. Customers are our friends and...