empathy training

It’s a donut, not a doughnut – podcast

Mark Reed-Edwards, a man with a wonderful radio voice, asked me onto his podcast again….

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Ben Afia brand voice red blog

How some brands got it right during lockdown

You could say some brands got it wrong and some got it right during lockdown….

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passive-aggressive-politeness-tone-of-voice

Empathy – it’s what you need

There’s one thing my clients have been crying out for in recent weeks, it’s empathy….

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Writing one day at a time

How can you improve your writing? Practice and habit. One trick is to write something…

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